BTEC Level 3 Certificate in Customer Services – £450

Classroom and Online in CPD Courses Email Offer
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Offer Detail

  • Skills: Not Applicable

Offer Description

The Level 3 Customer Service BTEC is designed to educate the learner in customer service.

The learner will be assessed on site through a range of methods such as observations, professional discussion, witness testimonials, evidence generated from the workplace and written questions. Learners will need to produce evidence that they can:

  • Manage Personal and Professional Development
  • Understand Customers and Customer Retention
  • Organise and Deliver Customer Service
  • Resolve Customers’ Problems
  • Understand the Principles of Business
  • Understand the Customer Service Environment

 

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