BTEC Level 2 Certificate in Customer Services – £250

Classroom and Online in CPD Courses Email Offer
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Offer Detail

  • Skills: Not Applicable

Offer Description

The Level 2 Customer Service qualification is designed to educate the learner in customer service.

The learner will be evaluated on site by a range of methods, such as observations, evidence generated from the workplace, professional discussion, witness testimonials and written questions. Learners will need to gather evidence of:

  • Deliver customer service
  • Principles of customer service
  • Manage personal performance and development
  • Understand customers
  • Understand employer organisations

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